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New Mail System (EEmail)

IRONKEEP is wrapping up migration to our new mail platform! This guide will help you transition to the new system.

Migration Notes

Some users may receive duplicate messages. This is a one time issue. Most users will notice no issues.
Some users may be using very old mail settings. As such this may result in the need to update to the latest settings discussed below.
Some passwords are not importing for certain users, this has to do with a password format incompatibility. Reseting the password will allow these users to retrieve mail once again.

Server Settings

Incoming Mail Server:
POP or IMAP (IMAP is recommended for your safety)
user name/account name is full email address
msg.ironkeep.net
enable TLS/SSL (Secure Socket Layer)

Outgoing Mail Server:
SMTP
msg.ironkeep.net
Requires Authentication (same username and password as incoming)
port 587 (usually found under advanced)
enable TLS/SSL (Secure Socket Layer)

Admin Tool

The new email admin tool is located here: vault.ironkeep.net
If you do not have a VAULT account please call and we will get one setup for you!

Web Mail

The new webmail is located here: webmail.ironkeep.net

For Best results please use Firefox 2.01+ Safari 31.2+ or IE 7+

User Settings

All user controlled settings can be set via the options panel within the webmail. There is no longer a reason for a user to have to login into VAULT. This includes: vacation message, spam filter threshold, password reset, mail forwarding and copy to, etc.

Spam Filtering

All filtered messages are now deposited into a folder accessible via webmail or IMAP called “Junk”. To retrieve messages move the messages to your “Inbox” from the “Junk” folder. Adding an email contact to your webmail address book will “whitelist” messages from that sender.